Store Policies

Tuvias.com will collect all applicable sales tax for orders delivered to addresses within New York State as required by law. Please note that shipping and handling charges are taxable for orders delivered within New York State. The reporting and remittance of sales taxes for orders shipped outside of New York State are the sole responsibility of the customer in that state. Import duties levied on shipments to foreign countries are the sole responsibility of the customer in that country.

Return Policies

If your product is defective, you may return it for a refund, or an immediate replacement, subject to manufacturer/publisher availability and restrictions. Returns of any item must be done within 30 Days from time of delivery. Before returning any item, you must contact our returns department via email within 30 days of your invoice date for a Return Merchandise Authorization (RMA) number. For help with returns, please call us at 845-426-0824 or email info@tuvias.com.

Items that are received defective must be filed within 30 days of the item being received. Please open your package when it arrives to make sure everything arrived in tact as soon as you can, so we can file a claim in time and send you a replacement (upon availability) right away.

Holiday items that are received defective must be filed upon receiving the defective items.
Note: Seasonal, sale, specialty, and custom orders are excluded.

Returns of any item must be done within 30 Days from time of delivery. Read Full Return Policy
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